MSD

Associate Director, ServiceNow Human Resources Solutions Lead

Join MSD as an Associate Director, ServiceNow HR Solutions Lead in West Point, PA. Drive HR tech strategy, enhance user experience, and enjoy competitive benefits.

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Direct Hire
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Expert/Leadership
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Change Management
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Human Resources Service Delivery
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IT Service Management
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Service Portal
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
March 7, 2025

The Associate Director, ServiceNow Human Resources Solutions Lead is responsible for the enablement and usage strategy of the ServiceNow Human Resources platform. The individual will partner with Human Resources & IT leaders and will represent the technical interests of Human Resources through the design of technology solutions that support the strategic direction of the business, always thinking of solutions through the lenses of improving user experience and operating efficiency.

Requirements

  • Solution Design & Implementation
  • Strategic Planning
  • Stakeholder Engagement
  • Process Optimization
  • Technology Leadership
  • Change Management
  • Performance Metrics & Reporting
  • Benchmarking

Benefits

  • bonus eligibility
  • long term incentive
  • health care and other insurance benefits
  • retirement benefits
  • paid holidays
  • vacation
  • sick days

Requirements Summary

10+ years of experience in HR/HRIS/IT/Operations, 5+ years of experience with ServiceNow HRSD modules, strong understanding of Human Resources processes and best practices