.svg)
Hinds Community College
Associate Field Support
Join Hinds Community College as an Associate Field Support in Raymond, MS. Leverage ServiceNow skills to provide IT support, troubleshoot issues, and enhance user experience.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 15, 2025
The Associate Field Support position is responsible for delivering prompt and effective technical assistance to end-users, diagnosing and resolving hardware and software issues, and ensuring the smooth operation of IT systems. A strong commitment to exceptional customer service is essential in assisting students, faculty, and staff with their IT needs.
Requirements
- Knowledge of computing functions and ability to troubleshoot common hardware/software issues for Windows-based PCs.
- Knowledge of basic software packages, such as Microsoft Office products, Adobe products, and learning management systems.
- Knowledge or experience with IT Service Management software such as ServiceNow, Remedy, Zendesk or others.
- Ability to work with people with varied technological skills.
- Effective communication skills, including speaking, writing, and active listening.
- Possess strong customer service, interpersonal skills and phone etiquette.
- Strong time management, organizational, and prioritization skills.
- Proficiency in documenting support interactions, troubleshooting steps and resolutions.
Requirements Summary
Associate’s degree in Information Technology or equivalent field, or high school diploma with 3 years of relevant experience, or equivalent combination of education and experience
