Associate IT Support Specialist

Beyond Finance is seeking an Associate IT Support Specialist to provide strategic, innovative, and cost-effective support solutions to increase efficiency, reliability, and integration of their services and operations.

Requirements

• Advanced Experience with Windows operating systems, imaging technologies, asset tracking and inventory systems.
• Growth-oriented mindset, focusing on continuous development of skillset.
• Excellent customer service skills with the ability to work quickly and effectively.
• Experience with Call Center technologies & Network troubleshooting.
• Some experience with scripting languages (Powershell, Bash, Batch).
• Experience with PC Refresh Life Cycle Process and deployment.
• Experience with a major platform for ticketing and support (FreshService, Zendesk, Zoho, ServiceNow, etc.).
• Ability to troubleshoot in unfamiliar territory, provide technical support, and maintain third-party commercial SaaS applications.
• Excellent written and verbal communications skills.
• Proven ability to work successfully with limited supervision.

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training