Associate IT Technician

The Associate IT Technician is responsible for providing customer environment support, executing tasks to enhance and support the desktop environment, and providing specialized IT services. The role involves helping to build and maintain good relationships with staff and IT infrastructure teams, ensuring quality services are performed to the agreed SLA, and providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities.

Requirements

• BA/BS in Information Technology related field
• 3+ years working in Information Technology
• Excellent Verbal Communication Skills
• Excellent Written Skills
• Ability to multi-task
• Strong customer focus and service delivery
• Process management
• Drive for results
• Listening and action oriented
• Comfortable presenting technical topics to technical and non-technical associates
• Problem solving with functional / technical skills
• Ability to engage and work with outside vendors or partners
• Self-motivated with strong work ethic
• Able to work independently, leading small to medium projects or participating in enterprise, or global projects
• Provides input to the development of key support processes or procedures
• Ability to understand local operations but also learn and understand the global enterprise
• Expertise and practice with a manufacturing environment
• Cisco basics, Exposure or work with ServiceNow ticketing systems, SCCM, and Active Directory

Benefits

• Equal Employment Opportunity
• Visa Sponsorship (based on business need)
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