Associate Manager ERP Package Applications

The ServiceNow Technical Architect role involves providing business and architecture consulting services to clients, with a focus on architectural advisory and project management.

Requirements

• Act as trusted advisor for the customer
• Define the roadmap with the project manager and the client
• Communicate with customer stakeholders and management to build trust
• Ensure overall solution consistency
• Provide project plan input and align on project streams
• Collect out of scope requirements and help defining the future planning for those
• Build high level designs for complex matters and align with work stream leads
• Create system abstractions to comprehend the bigger picture
• Direct and serve as a mentor to less experienced staff
• Provide business and technical expertise in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements
• Effectively document and communicate business process requirements in the format of business process flow diagrams, data flow diagrams, data definition documents, decision trees, logic diagrams, requirements documents, and user experience flows
• Acts within technology and business groups by building and/or re-engineering technical and business processes and tools for greater efficiencies with significant impact to the business
• Assists in prototyping business applications to ensure accuracy in design and applicability to user requirements
• Provide guidance to less experienced personnel
• Support in presales estimations, customer demos and meetings
• Assists sales staff in qualifying leads and generating proposals
• Communicates in formal presentation settings including proposal orals, client workshops and regional internal events; develops proposal sections, methodology work products and formal written deliverables covering area(s) of expertise