Associate Manager ERP Package Applications

Job Description Summary

Requirements

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in a related field preferred
• Possesses deep technical knowledge of subject matters and/or software development.
• 8+ of experience in enterprise grade projects or service management and environments
• Knowledge of industry trends and technology to drive organizational change at our customers.
• Designing user experience workflows
• 8 or more years of experience with ServiceNow
• Experience on ServiceNow ITOM Implementation including Discovery, Event and Service Mapping Projects.
• Experience on ServiceNow Software Asset Management.
• ServiceNow CSA certification plus at least two further ServiceNow mainline certifications (like any CIS, CAD, CAS)
• Fluent in English
• 7 or more years of consulting experience with architecture, business analysis, design, and redesign
• Experience working with techniques and approaches for software and system architecture and design, for business process design and for test planning and execution.
• Good workflow analysis and business process integration skills
• Scripting experience in JavaScript, Jelly and HTML
• Knowledge of the complete ServiceNow Platform and Workflow solution
• Custom Integration using SOAP and REST
• Excellent verbal, written, and interpersonal communication skills.
• Passion for digitization
• Result-driven and customer centric
• Interacts with confidence and ease when interacting with multiple levels of management (client and company); uses complex strategies like indirect influence to build consensus and support.
• Ability to multi-task and work on several accounts simultaneously
• Capability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment.
• Ability to take on a high level of responsibility, initiative, and accountability.
• Stimulated to manage competing priorities in a complex environment.
• Ambitious in designing creative business solutions.
• Capability to convey a strong presence, professional image, and deal confidently with complex business problems.
• Self-starter with the ability to assume leadership and work without direct supervision.
• Willingness to travel