.svg)
Eli Lilly and Company
Automation Engineer - Custom Dev
Join Eli Lilly in Hyderabad as an Automation Engineer. Leverage ServiceNow for incident management, support custom apps, and enhance automated workflows.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
Integration Hub
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 2, 2025
At Lilly, we are looking for an Automation Support Engineer to join our Tech@Lilly Automation Strategy and Operations team. The role will involve providing technical and administrative support for automated systems, troubleshooting issues, and ensuring smooth operation of automated workflows.
Requirements
- Incident Management & Operations Support experience supporting custom-developed applications
- Proficient in React.js, HTML5, CSS3, Node.js, Express.js, and asynchronous request handling techniques
- Experienced with AWS services including ECS, S3, Lambda, RDS, VPC, API Gateway, and CloudFront
- Knowledgeable in GitHub and GitHub Actions
- Ability to triage and analyze defects in production environments
- Proficient in development, support, and troubleshooting of API and RESTful services/integrations between multiple system points
- Strong experience in root cause analysis (RCA) and implementing long-term solutions
- Proficiency in resolving non-code fix issues submitted through ServiceNow and supporting test automation
- Experience with system and support analysis tools such as Splunk and Postman
- Ability to perform root cause analysis to identify and address the underlying causes of quality issues
Requirements Summary
3+ years experience in technical role focusing on supporting custom-developed Automation portfolio applications, proficient in React.js, HTML5, CSS3, Node.js, Express.js, and AWS services
