Business Analyst - ServiceNow

The Business Analyst - ServiceNow candidate will work closely with business stakeholders to understand current business processes and identify opportunities for improvement. They will elicit and document detailed requirements and collaborate with development teams for implementation.

Requirements

• A university degree (i.e. Bachelors degree) or equivalent relevant work experience.
• Exceptional requirements elicitation and documentation skill required.
• Strong knowledge of ITIL processes and ServiceNow modules (Incident, Problem, Change, Service Catalog, etc.).
• Hands-on experience with ServiceNow configuration, customization, and reporting.
• Experience with ServiceNow Discovery, Service Mapping, or Virtual Agent is a plus.
• ServiceNow certifications (e.g., ServiceNow Certified System Administrator, ServiceNow Certified Application Developer) are a plus.
• Experience in Agile methodologies and project management is a plus.

Benefits

• Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing.
• Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication.
• As OneSensata, we are working together to make things work together.