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bioMérieux
Business Analyst - ServiceNow & 3rd Party Applications
Join bioMérieux in Durham, NC as a Business Analyst for ServiceNow. Requires 3+ years experience, ITIL certification. Offers project support and mentoring.
Mid-Level
ServiceNow Role Type:
Business Process Analyst
Implementer
Support Specialist
System Administrator
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
February 19, 2025
The Business Analyst will gather and analyze requirements, translate them into functional and technical specifications, and design systems and procedures for ServiceNow and 3rd Party applications. The role will also provide technical support and coordinate release management activities.
Requirements
- A Bachelor’s degree is required with 3+ years of experience with ServiceNow.
- In lieu of Bachelor’s degree, minimum 6+ years of experience with ServiceNow.
- ServiceNow System Administrator and ITSM implementation certification is preferred.
- ITIL V3 or V4 certification is required.
- Experience working with a development team, end users, and provide leadership/mentoring to other analysts required.
- Proficiency in the use of repositories to archive, create lists and document libraries.
- Ability to trouble-shoot workflow issues for user & perform test user functionality.
Benefits
- Release management coordination & project support
- Technical L3 Support for Atlassian Suite and other collaboration tools (e.g. Asana)
- Mentor L1 and L2 team to be efficient in D2D operations
- Maintain documentation and SOPs to reflect current processes
- Coordinate severity incidents and ensure platform availability
- Support Service Manager with account management
- Collaborate with business regarding enhancement need
Requirements Summary
3+ years of experience with ServiceNow, ITIL V3 or V4 certification, experience working with a development team and end users
