Business Analyst

We are looking for a motivated Business Analyst to join our Success Acceleration Services team. The successful candidate will work with CRM and PSA tools, provide day-to-day insights and support, and ensure smooth operations. The role involves working remotely in Mexico and requires a strong sense of responsibility, positive attitude, and high energy.

Requirements

• 2 years' experience working as a business analyst or administrative position demonstrating a high degree of productivity and effectiveness.
• Proven ability to coordinate between cross-functional teams, driving collaboration and resolving conflicts to maintain project/ program momentum
• Experience working with external stakeholders, for example communicating via email or CRM tools
• Demonstrated ability to manage multiple tasks simultaneously and to resolve scheduling and other conflicts to meet all deadlines
• Highly self-driven and motivated with a strong work ethic & initiative
• Ability to work effectively in diverse teams, with an awareness of diverse cultural nuances and communication styles
• Ability to understand client needs, manage expectations, and deliver solutions that align with business objectives
• Excellent written and verbal communication skills, and ability to comprehensively and clearly present strategic issues and solutions
• Experience with spreadsheet software's like Microsoft Excel and Smart sheets a strong plus
• Experience with Salesforce and ServiceNow is a plus
• Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge
• Collaborate with stakeholders to understand their needs and gather detailed business requirements.
• Analyze data to identify trends, patterns, and insights that inform business decisions.
• Ability to work in multiple time zones, specifically supporting the United States time zones.
• Education: Bachelor’s degree or equivalent experience (Computer Science or Engineering degree a plus).

Benefits

• Opportunity to work with a leader in identity security for cloud enterprises
• Collaborative and dynamic team environment
• Opportunity to grow and develop skills in a fast-paced environment
• Remote work opportunities
• Equal opportunity employer
• Flexible work schedule
• Professional development opportunities
• Opportunity to work on diverse projects and with different stakeholders