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EVERSANA
Business Analyst
Join EVERSANA as a Business Analyst in Pune. Analyze IT service management workflows, requiring 5+ years in IT Operations and ServiceNow. Competitive benefits!
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 14, 2024
We are looking for a Business Analyst to join our team. The successful candidate will be responsible for analyzing business requirements and process workflows related to IT service management practices across all IT functions at EVERSANA. The position requires working across geographies and time zones, and the candidate should have experience in IT Operations or IT Service Management disciplines, with 5+ years of experience on the ServiceNow platform.
Requirements
- 5+ years of experience in IT Operations or IT Service Management disciplines
- 5+ years of experience on the ServiceNow platform
- Data analysis skills and training
- Process optimization experience and training
- Certification in ITIL v4
- Certification for ServiceNow platform
- ServiceNow experience
- Microsoft Office skills (Word, Excel, PowerPoint, Outlook, Teams)
Benefits
- Diversity and inclusion-focused company
- Opportunities for professional growth and development
- Employee recognition and rewards
- Competitive salary and benefits package
Requirements Summary
5+ years of experience in IT Operations or IT Service Management disciplines, certification in ITIL v4, and experience on the ServiceNow platform
