Business Analyst (ServiceNow)

The Opportunity: CACI is seeking an experienced Business Analyst (ServiceNow) to assist in the interpretation of Human Resource Business and IT requirements for HR and IT staff supporting the Federal Protective Service (FPS) at Department of Homeland Security (DHS).

Requirements

• Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
• Bachelor’s degree or equivalent + 5 years with some supervisory experience
• Experience working with stakeholders to develop user stories, acceptance criteria, test plans, user guides, and training materials for ServiceNow applications
• Experience assessing requirements and designing ServiceNow solutions, conducting and facilitating both integration and user acceptance testing as well as training sessions
• Strong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, Project, and Visio
• Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions
• Ability to lead and facilitate requirements workshop meetings with government and contractor stakeholders
• Understanding of LAN/WAN technologies and concepts
• Understanding of Project Management methodologies
• Ability to communicate clearly and effectively in interpersonal and written formats
• Experience with Microsoft Project and Visio
• Experience implementing ServiceNow Human Resource Service Delivery, IT Service Management and IT Business Management Solutions
• ServiceNow System Administrator Certification

Benefits

• comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits