Business Analyst (ServiceNow)

The Business Analyst (ServiceNow) will assist in interpreting Human Resource Business and IT requirements for HR and IT staff supporting the Federal Protective Service (FPS) at Department of Homeland Security (DHS). The role involves analyzing business and technical processes, coordinating with cross-functional teams, and developing user stories, test plans, and training materials.

Requirements

• Ability to obtain a Department of Homeland Security (DHS) Entry on Duty (EOD)
• Bachelor’s degree or equivalent + 5 years with some supervisory experience
• Experience working with stakeholders to develop user stories, acceptance criteria, test plans, user guides, and training materials for ServiceNow applications
• Strong proficiency with Microsoft products such as Excel (pivot tables and charts), PowerPoint, Word, Project, and Visio
• Previous experience creating, revising, updating, and maintaining documentation such as standard operating procedures (SOP), job aids, and work instructions
• ServiceNow System Administrator Certification
• ITILv3 or v4 Foundation’s certification
• Previous HR experience
• Experience with data analysis and data modelling (Entity Relationships)
• Previous DHS or Federal Government experience
• Experience with ServiceNow Customer Service Management, Workplace Service Delivery and Custom Applications

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits