RSM US LLP

Business Applications ServiceNow Supervisor

Join RSM US LLP as a Business Applications ServiceNow Supervisor in Edmonton. Lead ServiceNow implementations, manage projects, and drive client success.

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Consulting
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Change Management
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Governance, Risk, and Compliance
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IT Service Management
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Integration Hub
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
April 28, 2025

We are seeking a Business Applications ServiceNow Supervisor to work with businesses in diverse industries to implement the ServiceNow Strategic Portfolio Management application suite. The role involves leading design workshops, providing subject matter expertise, and designing business processes to meet client goals and needs.

Requirements

  • 3+ years of previous experience delivering information technology integration, outsourcing, performance consulting or management consulting services
  • 5+ years project portfolio management experience
  • Full life cycle COTS Implementation experience
  • Strong oral and written communication skills
  • Ability to work successfully in a team-oriented, collaborative environment
  • Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure
  • Core competencies including business analysis, project management, business process evaluation, and organizational change management
  • Experience delivering IT consulting services/solutions many of which encompass strategy, people, and process, technology and infrastructure components
  • Familiarity with methodologies, tools, approaches, points of view, and thought leadership to support the practice
  • Strong computer skills, experience with various software solutions (Microsoft Project, Visio, PowerPoint, Excel and Word)
  • Ability to anticipate and address client concerns and issues
  • Ability to break complex issues into project steps and problem solve
  • Demonstrated work ethic along with the ability to work effectively with people at all levels
  • Previous experience with operational process reviews and basic internal control requirements
  • Natural aptitude for solving problems
  • Strong technical and data analytical skills

Benefits

  • Competitive benefits and compensation package
  • Flexibility in schedule
  • Opportunity to balance life’s demands
  • Ability to serve clients
  • Discretionary bonus based on firm and individual performance

Requirements Summary

3+ years of experience in information technology integration, project portfolio management, and full life cycle COTS Implementation