Capacity Engineer

ServiceNow is a global market leader that brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. As a Capacity Engineer, you will collaborate with a technically diverse team to deploy, maintain, and manage the capacity resources of the ServiceNow platform and infrastructure globally. You will provide relief and sustainable resolution to issues within the infrastructure, deploy new capacity, and manage and resolve challenging capacity issues.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Good knowledge of CentOS/Red Hat Linux.
• Networking skills, IP addressing, and routing.
• Ability to troubleshoot multiple complex technical issues.
• Working knowledge of networking/server architecture and hardware.
• Excellent communication, time management, and interpersonal skills.
• Strong documentation skills with particular emphasis on technical processes and standards.
• Ability to learn new technologies and modify existing processes and procedures as needed.
• Ability to work in on-call that covers one weekend per month.

Benefits

• Competitive salary
• Supportive teams
• Opportunity to progress in your career with a forward-thinking organisation
• Benefits plans and programs
• Mental health resources that offer coaching and 24/7 support
• Family support resources and parental leave programs
• Holidays
• Global well-being days
• Learning experience platform built using our own technology, to support your learning and development goals as well as a tuition reimbursement program
• Global, cross-functional mentoring program
• Team building activities
• Employee belonging groups
• Volunteering, and community outreach programs