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Peraton
CCaaS Architect
Join Peraton as a CCaaS Architect in Washington, DC. Leverage ServiceNow for incident resolution and risk management in Genesys Cloud CX. Public Trust clearance required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 28, 2025
The CCaaS Architect will work with various teams to transition to CCaaS, requiring advanced skills and experience in Genesys Cloud CX and PureConnect Contact Center solutions. The position is located on-site in DC and requires a Public Trust clearance.
Requirements
- Ability to lead and motivate a team
- Detail Oriented
- Provide high-level customer service
- Communicate effectively (US English Fluent)
- Resolve incidents and requests in a timely manner using ServiceNow
- Identify and mitigate risks through incident analysis associated with Genesys Cloud service delivery, ensuring business continuity
Requirements Summary
5-9 years of UC and Contact Center work experience with advanced skills in Genesys Cloud CX and PureConnect solutions
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
104000-166000 USD/year
