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BETSOL
CCaaS Technical Support Engineer (T2)
Join BETSOL as a CCaaS Technical Support Engineer in Broomfield, CO. Leverage your 7+ years of experience in contact center tech and cloud platforms. Competitive benefits!
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
January 31, 2025
CCaaS Technical Support Engineer provides technical support and troubleshooting for contact center technologies, focusing on PHI-related systems and critical infrastructure. The role requires strong experience with contact center technologies, cloud platforms, Java programming, and software architecture.
Requirements
- 7+ years in technical support roles
- Strong Experience with/Deep working knowledge of: Contact center technologies, Cloud platforms (GCP/AWS), Java programming, Software architecture, Data flow and integration
- Understanding of HIPAA compliance
- Strong troubleshooting skills
- Experience with monitoring tools
- ServiceNow expertise
Benefits
- Comprehensive health insurance
- Competitive salaries
- 401K
- Volunteer programs
- Scholarship opportunities
Requirements Summary
7+ years in technical support roles, Strong experience with contact center technologies and cloud platforms, Understanding of HIPAA compliance
