As a Senior Associate in ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency. You will be responsible for designing, developing, and implementing ServiceNow customizations, leading and supporting the team responsible for the implementation and administration of the ServiceNow platform, and delivering end-to-end methodologies within ServiceNow.
Requirements
- Use feedback and reflection to develop self awareness, personal strengths and address development areas.
- Delegate to others to provide stretch opportunities, coaching them to deliver results.
- Demonstrate critical thinking and the ability to bring order to unstructured problems.
- Review your work and that of others for quality, accuracy and relevance.
- Know how and when to use tools available for a given situation and can explain the reasons for this choice.
- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
- Use straightforward communication, in a structured way, when influencing and connecting with others.
- Able to read situations and modify behavior to build quality relationships.
- Uphold the firm's code of ethics and business conduct.
- Good platform knowledge on Business rules, UI Pages, UI Macros, UI Scripts, script Includes, Client Scripts, workflows, etc.
- Ability to lead/support the team responsible for the implementation and administration of the ServiceNow platform, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing
- Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementations, organizing and prioritizing development effort, interfacing with vendors and management.