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Hermès
CDI - Operations SI Operations Manager (H/F)
Join Hermès as an Operations Manager in Pantin. Lead IT support, ensure service quality, and drive innovation. Requires 12+ years in IT operations and ITIL certification.
Direct Hire
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 19, 2025
Hermès is looking for an Operations Manager to support its strong growth and respond to high requirements in terms of innovation and quality. The Operations Manager will be responsible for the level of service and security and user satisfaction at HMS, coordinating and animating the activity of the various contributing teams within the DSI and HMS departments.
Requirements
- Bachelor's degree (BAC + 5)
- At least 12 years of experience in the fields of information technology support and operations
- ITIL certification
- Master of ITSM tools such as ServiceNow
- Professional level of English written and oral
Requirements Summary
12+ years of experience in IT support and operations, ITIL certification, and proficiency in ITSM tools such as ServiceNow
