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Definity
Change and Release Specialist
Join Definity as a Change and Release Specialist in Waterloo, Ontario. Leverage your ServiceNow skills in change and release management. Enjoy hybrid work, benefits, and growth opportunities.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
DevOps
Governance, Risk, and Compliance
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
We are looking for a Change and Release Specialist with exceptional customer service skills and experience in change management, release management, and ITIL framework. The successful candidate will manage the end-to-end change management process, participate in release management activities, and drive process improvements.
Requirements
- University Degree or college diploma in computer science, information systems, or a related discipline
- 5+ years of relevant experience supporting Information Technology operations
- 5+ years of Change Management experience
- 2+ years of experience in Release management
- Experience working in the DevOps world of continuous deployment
- ServiceNow experience is a must
Benefits
- Hybrid work schedule for most roles
- Company share ownership program
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Requirements Summary
University degree or college diploma, 5+ years of IT operations experience, 5+ years of change management experience
