Change Configuration Management Specialist

The Change Configuration Management Specialist will support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components. The ideal candidate will have DHS HQ and/or DHS Component experience, be adept at orchestrating complex IT changes, and excel in stakeholder communication.

Requirements

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• Bachelor’s degree and experience as a Change Configuration Coordinator (Equivalencies include High School Diploma/GED + 10 Years’ or Associate degree + 6 Years’ experience)
• Familiarity with ITIL Change Management Framework
• Excellent verbal and written communication skills
• Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives
• A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership
• Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations
• Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving
• Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments
• Understands the “why
• Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
• Working knowledge of ServiceNow; creating, updating, and closing tickets
• Basic understanding of various virtualization technology principles and cloud computing
• ITIL Foundations understanding
• Demonstrated experience with DHS or its components
• Demonstrated experience with DHS or federal IT policies
• Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.)
• Enterprise Management Tools experience
• Familiarity with SharePoint
• Ability to work with minimal supervision

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits