Change Management Lead - IT

The Change Management Lead for IT Services plays a pivotal role in managing the lifecycle of all IT changes, ensuring they are properly documented, evaluated, authorized, prioritized, planned, tested, and implemented with minimum risk to the organization's IT environment and its services.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience in IT Change Management, IT Service Management, or related roles.
• Experience with ITIL and ITSM frameworks, with a strong understanding of change, incident, and problem management.
• ITIL Foundation certification (ITIL v3 or ITIL 4) or equivalent proven experience/knowledge
• additional certifications in project management (e.g., PMP, Prince2) are a plus.
• Familiarity with IT change management tools (e.g., ServiceNow, Remedy).
• Understanding of various IT infrastructure components and enterprise systems (networking, databases, applications).
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations.
• Ability to work under pressure and manage multiple high-priority tasks.
• Strong leadership skills with the ability to influence and drive consensus.

Benefits

• Dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being.
• Committed to fostering, cultivating, and preserving a culture of diversity and inclusion.