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Miratech
Cisco UCCE Consultant
Join Miratech as a Cisco UCCE Consultant in the USA. Leverage 5+ years of experience in CX solutions, IVR, and call routing. Enjoy competitive pay and a flexible work culture.
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Job description
Posted on:
February 3, 2025
We are looking for an experienced Cisco UCCE Consultant to join our dynamic team and engage in various projects under a comprehensive program that focuses on delivering end-to-end Customer Experience (CX) solutions to a diverse range of clients.
Requirements
- 5+ years of experience working with Cisco UCCE, CVP, ICM, and Call Studio.
- Strong expertise in IVR development, VXML scripting, and ICM call routing.
- Hands-on experience with Cisco Voice Gateways, SIP Trunking, and CUCM.
- Familiarity with CRM integrations (Salesforce, ServiceNow, etc.).
- Knowledge of Java/JavaScript.
- Relevant Cisco certifications are a plus.
- Experience with Genesys and NICE solutions is a plus.
Benefits
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
Requirements Summary
5+ years of experience working with Cisco UCCE, CVP, ICM, and Call Studio, Strong expertise in IVR development, VXML scripting, and ICM call routing
