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ALTEN
Cloud Incident Manager
Join ALTEN as a Cloud Incident Manager in Rabat. Oversee incident resolution, improve service quality, and enjoy career growth in a dynamic environment.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 27, 2025
We are looking for a Cloud Incident Manager to coordinate the resolution of incidents in accordance with SLA, manage crises and incident documentation, and ensure the overall improvement of quality and service availability.
Requirements
- Bachelor's degree in Computer Science
- Solid experience in cloud business from 4 years minimum
- Methodological knowledge of ITIL V3, ISO 20000, post-mortem analysis methods, crisis management, risk management
- Technical knowledge of ITSM tools (ServiceNow), Office Pack: Word, PowerPoint, Excel
- Cloud knowledge of AZURE (GCP if possible)
Benefits
- Career development opportunities
- Collaborative and dynamic work environment
- Comprehensive training programs
Requirements Summary
Bachelor's degree in Computer Science, 4+ years of experience in cloud business, knowledge of ITIL V3, ISO 20000, and cloud technologies
