OVHcloud

Cloud Support Agent

Join OVHcloud as a Cloud Support Agent in Reston, VA. Leverage ServiceNow for ticketing, support tech products, and enjoy a $27.95/hr pay.

Mid-Level

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

No items found.

ServiceNow Certifications (nice to have):

Job description

Posted on:

April 18, 2025

OVHcloud US is looking for a Cloud Support Agent to join our Customer Support team. The ideal candidate should have a customer-centric mindset, a curiosity and excitement for technology, and a willingness to always learn new experiences.

Requirements

3+ years of experience in customer support service for technical products
2 years of experience using a ticketing system for support (ServiceNow, Zendesk)
IT degree or 3+ years of experience in lieu of
Excellent written, verbal and communication skills
Excellent analytical/problem-solving skills, including scientific troubleshooting methods
Experience with Linux and Windows servers
Experience with virtual environments - VMware/Hyper V.
Strong knowledge of networking - OSI, Ports, Protocols
Experience with operating systems – versioning and installations
Experience with command line protocols
Experience with control panels – cPanel and Plesk
LPI Essentials knowledge desired
CompTIA A+, Network+, Server+, or proven equivalent experience desired

Benefits

Base Pay: $27.95 per hour

Requirements Summary

3+ years of customer support experience, IT degree, excellent written and verbal communication skills, analytical/problem-solving skills, experience with Linux, Windows servers, and virtual environments

More job openings

Asset Manager

Hybrid

ServiceNow Developer

In-Person

Software Developer (ServiceNow)

In-Person