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Maxis
Cloud Support Engineer
Join Maxis as a Cloud Support Engineer in Bukit Jalil, Selangor. Leverage AWS, Azure, and VMware skills for cloud monitoring and ITSM using ServiceNow.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Customer Service Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Customer Service Management
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 13, 2025
We are looking for a Cloud Support Engineer to provide level 1 support to Maxis Customer's Cloud Computing workloads in AWS. The role involves providing continuous monitoring and support on various Cloud Platforms like AWS, Azure, and VMware for both public & private cloud environments.
Requirements
- Bachelors Degree Specialized in Computer Science or related qualification
- Total Work Experience: 2 to 3 years
- Total Relevant Experience: 1 to 2 years
- Experienced in the core Public & Private Cloud functionalities and services across AWS, Azure and VMware Cloud platform that emphasizes on Resource Monitoring and Management
- Familiar with Cloud monitoring and security tools from AWS, Azure and VMware Cloud to monitor and protect Cloud workloads
- Familiar on the concept of using Cloud Security & Cybersecurity principles to protect Cloud workloads from external sources
- Familiar with the uses of Cloud SaaS products like Backup-as-a-Service and Cloud Management Platform to manage Cloud Infrastructure workloads
- Able to troubleshoot and diagnose simple cloud infrastructure related issues
- Familiar with the concepts of Infrastructure Workloads & Services and their dependencies on one another
- Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations
- Experienced in using IT Service Management Tools (ServiceNOW, BMC, etc) to manage Customer Service Management engagements
- Excellent communication, interpersonal, and collaboration skills
- High initiative, ability to multi-task and a team player
- Proficient in communicating to stakeholders in English
- Azure Cloud knowledge background
- Database Administration skillsets (MySQL, MsSQL, Oracle Database)
- Network & Security Certifications/Experience
- Certified in AWS Solution Architect or SysOps Administrator
Benefits
- Empowerment to turn ambitions into achievements
- Inclusiveness, diversity, and close collaborations
- Culture that values commitment, performance, and possibilities
Requirements Summary
2-3 years of work experience, 1-2 years of relevant experience, and specialized degree in Computer Science or related field
