CMDB, Lead

The CMDB, Lead will be responsible for building and executing CMDB strategy for Interac's enterprise, through compliance to processes, procedures, and policies, aligned with ServiceNow CSDM framework, ITIL framework and ISO/IEC compliance standards. The role will administer, manage and carry out all aspects of the CMDB process ensuring the integrity, confidentiality, and availability of Interac's CMDB/CSDM as it relates to hardware and software IT assets.

Requirements

• 10+ years experience in Information Technology including building and managing discovery and service mapping solution on ServiceNow platform
• ServiceNow certification- CSA, CIS, Discovery fundamental would be an asset
• ITIL 4 certification an asset
• Bachelor's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering or equivalent
• Master's Degree in Technical, Computer Science, Engineering, Technology, or Computer Engineering would be an asset
• Experience with Asset and Configuration Management processes, procedures and Service Management processes
• Hands on experience with Asset / CMDB tools
• Experience identifying, investigating, and resolving Discovery issues with working knowledge of Cloud or on-prem infrastructure i.e. AWS, Azure, VMware, UNIX, Windows, and various network infrastructure
• In-depth knowledge of networking, including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, network devices, and virtualization environments configurations, i.e., Hyper-V, VMware
• In-depth knowledge of the ServiceNow reconciliation process and identifying the frameworks related to ServiceNow mapping
• In-depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript
• In Depth knowledge of ServiceNow Common Services Data Model
• Eligibility to work for Interac Corp. in Canada in a full-time capacity
• Background check eligibility
• In-depth knowledge of IT service management, including incident, problem, change, and documentation processes
• Experience with vendor, risk, and vulnerability management practices

Benefits

• Connection: You're surrounded by talented people every day who are driven by their passion of a common goal
• Core Values: They define us. Living them helps us be the best at what we do
• Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks
• Education: To ensure you are the best at what you do we invest in you