Apside

Coach ITSM

Join Apside as a Coach ITSM, leveraging ServiceNow expertise in Incident and Request Management. Guide clients in ITSM processes with ITIL v4 knowledge.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Support Specialist
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
ServiceNow Certifications (nice to have):
Department - JobBoardly X Webflow Template
Certified Implementation Specialist - IT Service Management

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
March 5, 2025

We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management to guide and coach clients on ITSM processes.

Requirements

  • Extensive experience in Incident Management and Request Management within a Service Desk environment
  • Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions
  • Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios

Requirements Summary

Extensive experience in Incident Management and Request Management, hands-on expertise in ServiceNow, and strong understanding of ITIL v4 best practices