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Apside
Coach ITSM
Join Apside as a Coach ITSM to enhance ServiceNow Incident and Request Management. Leverage ITIL v4 expertise to improve client operations.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 5, 2025
We are seeking an experienced Coach ITSM with expertise in Service Desk Incident Management and Request Management to guide and coach clients on ITSM best practices and implement ITSM processes and solutions to improve operational efficiency.
Requirements
- Extensive experience in Incident Management and Request Management within a Service Desk environment
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios
Requirements Summary
ITSM experience, ServiceNow expertise, ITIL v4 best practices
