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Apside
Coach ITSM
Join Apside as a Coach ITSM, leveraging ServiceNow expertise in Incident and Request Management. Guide clients in ITSM with ITIL v4 best practices.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 5, 2025
We are seeking an experienced Coach ITSM with expertise in Service Desk Incident Management and Request Management to guide and coach clients in IT Service Management.
Requirements
- Extensive experience in Incident Management and Request Management within a Service Desk environment.
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
- Experience in guiding, coaching, and mentoring clients or teams.
- Excellent communication skills in English to articulate complex ITSM concepts clearly.
Requirements Summary
5+ years of experience in ITSM, expertise in ServiceNow, ITIL v4 best practices, coaching, and mentoring
