Command Center Engineer, CloudOps

We seek a dedicated Command Center Engineer, Cloud Ops, to monitor Vocera solutions in hospitals. The ideal candidate will have extensive experience with cloud operations and be able to work in a 24x7 environment. This role is critical in monitoring, managing, and responding to operational alerts/incidents and ensuring the continuity of services across our organization.

Requirements

• Bachelor’s degree in computer science or related field of study
• 6+ years of experience in a command center, or similar environment preferably in Healthcare IT
• Expertise in cloud platforms (AWS, Azure, VMware), system administration (Windows, RHEL), and network management
• Experience in ITIL and command center operations, particularly in Healthcare IT environments
• Proficient in Python and Bash for automating tasks
• Proficient in using Zabbix, Datadog, and CloudWatch for infrastructure monitoring
• Strong experience with ServiceNow and Salesforce for incident and request management
• Excellent under pressure with strong communication and team collaboration skills
• Available to work shifts, including nights, weekends, and holidays

Benefits

• Formal and informal training to co-workers, customers, and partners
• Travel opportunities (10% travel required)