Community User Group Program Implementation Manager

The Community User Group Program Implementation Manager will drive the operational execution, technology management, and data reporting for the ServiceNow Community User Group program. This role will focus on optimizing program processes, maintaining and enhancing the technology stack, and ensuring data-driven insights support program growth and engagement.

Requirements

• 8+ years of experience in community operations, program management, or technology administration, preferably within the SaaS industry.
• Strong expertise in managing community platforms, event management tools, CRM, and reporting systems
• Proficiency in data analytics, dashboard creation, and reporting tools
• Experience optimizing and automating community workflows, processes, and technology stacks.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• Excellent problem-solving abilities with a data-driven approach to program improvements.
• Experience working cross-functionally with IT, marketing, and product teams.
• Genuine community builder with a growth mindset.

Benefits

• Base pay: $112,200 - $196,400
• Equity (when applicable)
• Variable/incentive compensation
• Benefits (health plans, flexible spending accounts, 401(k) Plan with company match, ESPP, matching donations, flexible time away plan, and family leave programs)