Complaints Platform Manager

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically three or more years of related experience
• Experience working with Pega, Salesforce, ServiceNow, or other case management platforms
• Well-developed ability to collaboratively develop and evolve a product backlog
• Well-developed ability to develop and articulate a product vision that supports outcomes, value and prioritization of work
• Thorough understanding of the Lean/Agile mindset
• Demonstrated leadership and interpersonal skills including ability to collaborate with and empower teams
• Well-developed verbal and written communication skills
• Proficient computer navigation skills
• Standard industry certifications such as SAFe, CSPO, or PSPO are preferred

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law