Booz Allen Hamilton

Configuration and Quality Manager, Senior

Join Booz Allen Hamilton as a Senior Configuration and Quality Manager in Lexington, MA. Lead CM processes, require 7+ years in DoD, and enjoy great benefits.

ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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Configuration Management Database
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IT Service Management
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Virtual Agent
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Discovery

Job description

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Posted on:
 
March 5, 2025

Manage requirements for enterprise-wide technology infrastructure, configuration, and change management functions. Develop innovative solutions and lead teams.

Requirements

  • 7+ years of experience developing and leading configuration management (CM) processes and procedures in a DoD environment
  • Experience performing the seven key configuration management disciplines
  • Experience leading CM projects and providing senior subject matter expertise in CM
  • Ability to develop core CM documentation such as CM Plan or Configuration Control Board (CCB) Charter and Processes
  • Ability to communicate CM findings and processes to team members, as well as program and client leadership
  • Secret clearance
  • Bachelor's degree
  • Experience working with CM Databases (CMDBs) such as ServiceNow or Remedy
  • Experience conducting CM Audits
  • Knowledge of ISO 9001 processes and requirements
  • Ability to lead CCB meetings and effectively communicate with board members

Benefits

  • Health, life, disability, financial, and retirement benefits
  • Paid leave
  • Professional development
  • Tuition assistance
  • Work-life programs
  • Dependent care

Requirements Summary

7+ years of CM experience, secret clearance, and Bachelor's degree required. Experience with CM Databases and ISO 9001 processes preferred