Configuration Change Coordinator - Mid

CACI is seeking an experienced mid-level Configuration Change Coordinator to support the Department of Homeland Security (DHS) Office of the Chief Information Officer (OCIO) IT Operations (ITOPS) with change management of a critical wide-area network (WAN) supporting information sharing across DHS Components.

Requirements

• Ability to obtain DoD Security Clearance
• Ability to obtain Department of Homeland Security (DHS) Entry On Duty (EOD) - Active EOD preferred
• Bachelor’s degree and experience in a related field (Equivalencies include High School Diploma/GED + 8 Years’ or Associates degree + 4 Years’ experience)
• Experience in Change Configuration Management or IT Service Management (ITSM)
• Familiarity with ITIL Change Management Framework
• Excellent verbal and written communication skills
• Excellent interpersonal skills and able to relate effectively with program employees, government / client representatives, and internal organizational functional representatives
• A collaborative, team-centric attitude and enthusiasm that encourages outreach and partnership
• Ability to manage multiple projects and requirements simultaneously in a diverse and dynamic environment with short-notice and under high pressure in high visibility situations
• Ability to interface with the customer on a consistent basis and exercise sound judgment and problem solving
• Must demonstrate familiarity (technical and performance requirements) with existing customer's IT systems and segments
• Understands the “why
• Working knowledge of ServiceNow; creating, updating, and closing tickets
• Basic understanding of various virtualization technology principles and cloud computing
• ITIL Foundations understanding
• Demonstrated experience with DHS or its components
• Demonstrated experience with DHS or federal IT policies
• Demonstrated understanding of DHS Governance and Process Controls procedures (Board, control gates etc.)
• Enterprise Management Tools experience
• Familiarity with SharePoint
• Ability to work with minimal supervision

Benefits

• healthcare
• wellness
• financial
• retirement
• family support
• continuing education
• time off benefits