Consultant, Professional Services,Support operations

Saviynt is an identity authority platform built to power and protect the world at work. As a Consultant, Professional Services, Support operations, you will be responsible for resolving technical issues, providing support for the system, and managing incident, service request, change, and problem management processes.

Requirements

• Bachelor's degree in Engineering or CIS/Cyber Security/IT field
• 4-6 years of customer-facing Technical Support experience (in FedRAMP environment preferred)
• Experience with ticketing tools such as Freshdesk, ServiceNow, JIRA, Remedy, etc
• Experience with log analysis using tools such as Observe, Splunk, Loggly, etc
• Ability to provide 24/7 on-call support as an SME (on a rotational basis)
• Experience with documentation of policies and procedures as well as KCS principles and/or KM discipline
• Ability to excel in a team-oriented, project-based work environment
• Strong critical thinking skills, and the ability to think on your feet, adapt and overcome
• Strong interpersonal and business communication skills
• Must be able to thrive in a fast-paced, high-energy environment

Benefits

• Innovative Environment: Be part of a team that’s at the forefront of identity security technology.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work with a talented and energetic team in a supportive and dynamic environment.
• Impactful Work: Contribute to solutions that protect some of the world’s largest and most complex organizations.