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Hearst
Corporate Services Support Specialist
Join Hearst as a Corporate Services Support Specialist in Louisville, KY. Resolve IT issues, support users, and enjoy a comprehensive benefits package.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 27, 2025
Corporate Services Support Specialist. Resolve corporate user service desk tickets, troubleshoot and resolve issues with Windows 10, network and application issues, and support various systems and equipment. Empower the in-person and remote workforce.
Requirements
- 1+ years of work experience in a Service Operations or Service Desk role in a production Enterprise or SaaS environment
- Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered ie. PCI, SOX) preferred
- Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired
Benefits
- Comprehensive benefits package
- 401(k) with company match
- Paid time off and holidays
Requirements Summary
1+ years of work experience in a Service Operations or Service Desk role, experience with Healthcare industry HIPAA regulations, and experience using the ServiceNow platform
