Corporate Services Support Specialist

Corporate Services Support Specialist is a single point of contact for internal users, resolving incidents and requests in a timely manner. The role involves analyzing, troubleshooting, and resolving corporate user service desk tickets, provisioning laptop computers, and supporting various corporate systems.

Requirements

• 1+ years of work experience in a Service Operations or Service Desk role in a production Enterprise or SaaS environment
• Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered ie. PCI, SOX) preferred
• Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired
• Familiar knowledge of process and IT service management concepts such as ITIL and ITSM
• 2 year technical degree (equivalent experience considered)
• Candidates with relevant certifications are preferred, including but not limited to the following: A+, ITIL Foundation, Microsoft 365 Certified: Modern Desktop Administrator, AppleCare Mac Technician (ACMT)