Corporate Services Support Specialist

Homecare Homebase is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies. We are hiring a Corporate Services Support Specialist to be a single point of contact for internal users and resolve their incidents and requests in a timely manner.

Requirements

• 1+ years of work experience in a Service Operations or Service Desk role in a production Enterprise or SaaS environment.
• Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered ie. PCI, SOX) preferred.
• Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired.
• 2 year technical degree (equivalent experience considered).
• Candidates with relevant certifications are preferred, including but not limited to the following: A+ (CompTIA), ITIL Foundation (ITIL), Microsoft 365 Certified: Modern Desktop Administrator, AppleCare Mac Technician (ACMT)

Benefits

• Variety of tasks including identification and diagnoses of issues and problems, categorizing and recording information, advising users on appropriate course of action, and escalating as needed to maintain service levels and appropriate response in accordance with policies and security standards.