.svg)
Hearst Health
Corporate Services Support Specialist
Join Hearst Health in Louisville, KY as a Corporate Services Support Specialist. Resolve service desk tickets, troubleshoot issues, and support corporate systems. 1+ year experience required.
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 27, 2025
We are hiring a Corporate Services Support Specialist to join our team at Homecare Homebase. The successful candidate will be responsible for resolving corporate user service desk tickets, troubleshooting client desktop OS and application related issues, and providing support for various corporate systems.
Requirements
- 1+ years of work experience in a Service Operations or Service Desk role in a production Enterprise or SaaS environment
- Experience with Healthcare industry HIPAA regulations (similar regulated industry experience considered ie. PCI, SOX) preferred
- Experience using the ServiceNow platform in an IT Service Management or Service Operations role is desired
- Familiar knowledge of process and IT service management concepts such as ITIL and ITSM
Benefits
- varies
Requirements Summary
1+ years of experience in a Service Operations or Service Desk role, experience with Healthcare industry HIPAA regulations, and knowledge of ITIL and ITSM concepts
