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S&P Global - Internal
Customer Excellence Incident Specialist
Join S&P Global as a Customer Excellence Incident Specialist in Gurgaon. Manage client incidents, ensure service reliability, and enjoy health benefits and flexible downtime.
Direct Hire
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Incident Management
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 20, 2025
Customer Excellence Incident Specialist plays a key role in managing and resolving major client facing incidents to ensure operational stability and superior customer satisfaction. The role involves coordinating prompt and effective responses to incidents to minimize disruptions, reduce business impact, and ensure service reliability.
Requirements
- Proven experience of solving major incidents
- Bachelor’s degree in information technology, computer science or equivalent
- Minimum of 3 to 5 years of experience in IT Service management, with a focus on Incident Management
- Exceptional written and verbal communication skills
- Relevant experience in application support
- ITIL v3 or ITIL 4 Foundation certification is preferred
- Experience in service management tools (e.g., ServiceNow, Salesforce, BMC Remedy)
- Technology related analytical skills and troubleshooting expertise
Benefits
- Health & Wellness
- Flexible Downtime
- Continuous Learning
- Invest in Your Future
- Family Friendly Perks
- Beyond the Basics
Requirements Summary
3-5 years of experience in IT Service management, Bachelor’s degree in information technology, computer science or equivalent
