Customer Excellence Solutions Director

We are seeking a highly motivated, creative, and experienced Customer Success Solution Director to join ServiceNow’s Product and Solutions marketing team. In this role, you will lead the development and elite execution of differentiated positioning, breakthrough messaging and integrated programs to celebrate ServiceNow’s commitment to our customers enduring success across the end-to-end customer journey from pre to post sale.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Ability to translate industry processes into digital transformation opportunities across products
• Natural empathy for, and understanding of, needs of customers across organizations from a variety of industries, including retail, education, transportation and energy.
• Proven ability for driving traction and programs that ensure success of an extended ecosystem, designed to scale
• The ability to generate ideas for how our products can make our customers and partners more successful
• Domain expertise in business to business marketing and the ability to collaborate with organizations on how ServiceNow can help them evolve to achieve their desired business objectives.
• Passion about our products and solutions and the possibilities of shaping the future of how people work
• 15+ years of industry marketing or marketing experience
• Highly collaborative and effective communicator
• Strong ability to translate and simplify complex technology concepts to business value for consumption by customers, sales and partners
• Proven experience designing, developing and implementing insight-driven, content-led marketing campaigns working with the business and marketing leadership
• Strong content curation/development experience with a track record of customizing/targeted messaging central content for specific industry audiences/client priorities
• Excellent storytelling, campaign planning, content customization, and project management skills
• Very strong written communication skills
• Industry marketing experience or equivalent experience targeting specific technology buyer segments
• Strong experience in digital content and campaigns
• Must be comfortable with social media and community participation
• Excellent people skills to interact with staff, colleagues and cross-functional teams, and third parties
• Must be a high-impact individual, dynamic speaker, and leader

Benefits

• base pay of $170,200 - $297,900
• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan and family leave programs