Customer Service Representative

Customer Service Representative is responsible for providing exceptional front line client support by analyzing and troubleshooting technical problems, resolving relatively simple hardware, software, network and connectivity problems, and delivering high-quality and professional help desk services to clients.

Requirements

• 1+ years of customer service or technical support experience.
• High School Diploma required; Associates Degree in Information Technology or related, preferred.
• Ability to listen to and understand client requirements and individual preferences with successful track record of ability to develop creative and innovative solutions.
• Excellent problem solving skills with demonstrated success in root cause analysis.
• Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools such as ServiceNow and related cloud based technology systems.
• Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution.

Benefits

• Opportunity to work on exciting, highly visible projects with our customers.
• Development opportunities and exposure to some of the world's most admired companies.
• Comprehensive Total Rewards Program with various benefits applicable and competitive for each country & region.
• Global presence and 2,500+ team members in 24 countries and growing.