Customer Strategist

Join NewRocket as a Customer Strategist and help top enterprise leaders solve their toughest business problems. As a key member of the Senior Delivery Team, you will develop and share NewRocket's point of view on ServiceNow GTM solutions, engage with clients, and drive innovation and thought leadership within the COE.

Requirements

• 12+ years in Professional Services or Consulting
• 8+ years in Delivery and people management within the ServiceNow ecosystem
• Strong client-facing and communication skills
• Expertise in value proposition articulation and driving growth in complex delivery environments
• Leadership in building collaborative relationships with clients, partners, and stakeholders
• Excellent written and verbal communication skills across all organizational levels
• Strong understanding of ServiceNow Platform and Global Solutions Framework
• Ability to simplify complex situations and develop strategic, innovative solutions
• Skilled at coaching and motivating teams to achieve high performance
• Results-driven, with a focus on client success and business growth
• Fosters a collaborative, inclusive, and empathetic work culture
• Comfortable with change and driving innovation in fast-paced environments

Benefits

• Diverse and inclusive workplace
• Equal opportunity workplace and affirmative action employer
• Opportunity to work on challenging projects and contribute to market-leading solutions
• Collaborative and innovative work culture
• Professional growth and development opportunities