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ServiceNow
Customer Success Executive
Join ServiceNow as a Customer Success Executive in Munich. Drive post-sales success in public sector accounts with strategic leadership. 15+ years required. Benefits include a diverse work environment.
The Mothership
Expert/Leadership
ServiceNow Role Type:
Sales
ServiceNow Modules:
Change Management
DevOps
IT Service Management
Integration Hub
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Technical Architect
Job description
Posted on:
February 19, 2025
The Customer Success Executive (CSE) is responsible for strategic leadership and execution of post-sales activities within public sector accounts. The role drives long-term value by accelerating the customer's journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their digital transformation initiatives.
Requirements
- AI Integration & Thought Leadership
- Enterprise SaaS Transformation & Strategic Advisory
- Public Sector Customer Experience
- C-Level Presence & Relationship Management
- Leadership Expertise
- Strategic Account Management
- Business Acumen & Problem-Solving
- Cross-Functional Leadership
- Adaptability & Change Management
- Operational & Execution Excellence
- Customer-Centric Mindset
Benefits
- Diverse and inclusive work environment
- Equal opportunity employer
- Accessible and inclusive experience for all candidates
- Accommodations for reasonable accommodations
Requirements Summary
15+ years of experience in management consulting, solution consulting, or executive leadership, with expertise in enterprise-level SaaS transformation and strategic advisory
