ServiceNow

Customer Success Executive

Join ServiceNow as a Customer Success Executive in Milan. Drive enterprise SaaS transformations, leverage AI, and engage C-level executives. 15+ years required.

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
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DevOps
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Integration Hub
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
February 26, 2025

We are seeking a highly experienced professional with a strong background in enterprise-level SaaS transformation and strategic advisory to guide our customers in their digital transformation journey. The ideal candidate will have deep expertise in technology-enabled business transformations, coupled with a proven ability to advise at the executive level.

Requirements

  • AI Integration & Thought Leadership: Experience leveraging AI to enhance work processes, decision-making, and problem-solving, including AI-powered automation, workflow optimization, and data-driven insights
  • Enterprise SaaS Transformation & Strategic Advisory: Extensive experience leading large-scale digital transformations within SaaS or enterprise software environments.
  • C-Level Presence & Relationship Management: Proven ability to engage, influence, and build lasting relationships with senior executives, including within some of the world’s largest enterprises..

Benefits

  • Proven ability to advise at the executive level
  • Experience leveraging AI to enhance work processes, decision-making, and problem-solving
  • Ability to identify, analyze, and solve complex business challenges while aligning technology solutions with customer objectives

Requirements Summary

15+ years in management consulting, solution consulting, or a leadership role at a top-tier consulting firm, with a strong track record of exceeding business objectives