Customer Success Executive

The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.

Requirements

• 15+ years of experience in a management consulting or leadership role at a top-tier consulting firm, solution consulting, or similar positions focused on technology-enabled business transformations
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives
• Ability to thrive in rapidly changing environments, adapting strategies to new challenges and opportunities
• Strong experience building relationships with C-level business leaders, including within some of the world’s largest enterprises
• Excellent communicator and influencer, with the ability to work effectively across a global organization and foster collaboration at all levels
• Deep understanding of customer needs, challenges, and motivations, with a keen ability to address concerns and ensure satisfaction