Zip

Customer Success Manager

Join Zip as a Customer Success Manager in NYC. Leverage 5+ years of experience to enhance client relationships. Enjoy equity, health benefits, and flexible PTO.

Department - JobBoardly X Webflow Template
Job Level - JobBoardly X Webflow Template
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Governance, Risk, and Compliance
Department - JobBoardly X Webflow Template
Virtual Agent
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
February 20, 2025

Zip is a fast-growing company that helps leading companies manage billions of dollars in spend. We're looking for a Customer Success Manager to manage our rapidly growing customer base across all industries and customer segments.

Requirements

  • 5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation
  • Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
  • Excellent interpersonal skills and ability establish quick rapport and trust with customers

Benefits

  • Start-up equity
  • Health, vision & dental coverage
  • Team building events
  • Flexible PTO
  • Apple equipment plus home office budget

Requirements Summary

5+ years customer-facing experience, procurement experience, and excellent interpersonal skills