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ServiceNow
Customer Success Manager
Join ServiceNow as a Customer Success Manager in Vienna, VA. Leverage ServiceNow skills to enhance customer adoption, ensure technical health, and drive best practices. 5+ years in customer services required. Benefits include competitive pay, equity, and flexible time off.
The Mothership
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 23, 2025
As a Customer Success Manager, you will act as an advocate for our customers, helping them achieve business outcomes and foster greater adoption and usage of ServiceNow products. You will oversee a portfolio of customers, ensure their technical health, and identify opportunities to promote ServiceNow's best practices and innovations.
Requirements
- 5+ years of experience providing customer professional services or related business support
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Federal or DOD industry experience
Benefits
- base pay of $97,000-$120,000
- equity (when applicable)
- variable/incentive compensation
- health plans
- 401(k) Plan with company match
- ESPP
- matching donations
- flexible time away plan
- family leave programs
Requirements Summary
5+ years of customer professional services experience, AI integration experience, and federal or DOD industry experience
