Customer Success Manager, SLED

The Customer Success Manager, SLED will be responsible for driving customer adoption and growth by providing product expertise and adoption recommendations. They will serve as the primary point of contact post-sale and assume overall customer adoption responsibility.

Requirements

• 5+ years of Public Sector customer success experience in SaaS organization
• TS/SCI clearance is preferred
• Excellent knowledge and experience in Identity and Access Management (IAM) and Security space
• Strong knowledge of cloud architecture as well as on-premise IT landscape
• Extensive experience in consulting and implementation of IT systems preferably cloud service and/or identity management
• Knowledge of enterprise web technologies, security and ground breaking infrastructures
• Specialized training on support, SAML, security preferred
• Ability to craft and articulate a roadmap for customer to achieve success
• Strong communication skills and experience presenting to executive teams
• Demonstrable ability to lead expansion and adoption into large accounts
• Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information, Developing Standards, Help Desk, Service Excellence
• Experience of SaaS vendors such as Box, Google Apps, Salesforce, ServiceNow and Workday preferred
• Bachelor's Degree Preferred or Equivalent Experience
• Available to travel up to 35%

Benefits

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta